Help Centre

First see some of our common FAQs. If you can't find what you're looking for, please reach out to us at the bottom of the page, we'd love to help.

Most Asked

Below are the most common questions.

It's as simple as a few steps. Please see our setup guide for more information.

Tracking Tag

Below are some common questions about our tags.

Pawtag is an intelligent identification solution for pets, linking them to a detailed online profile via a scannable qr code. this profile displays the owner's contact information to the finder, allowing for instant notification of the pet's location.

Pawtag links to a digital profile with all the essential information needed to locate your lost pet. Each tag has a unique QR code specific to your pet. When scanned, the profile is instantly accessed. No app required. The finder can notify you of your pet's location and contact you using the provided information.

Certainly! Our tags are crafted from durable, weatherproof aluminium, ensuring they are completely waterproof and ready for any adventure.

They do not. All our tags are coated with a plastic shell so they will not fade, even after years and years of use.

Our tag is crafted with your pet's safety in mind. It contains no batteries or electronic components, making it completely safe for your pet to wear.

Our tag is perfect for any pet that wears a collar, providing a reliable way to keep them identified.

Account Login

Below are some common questions about our account software.                               

It's as simple as a few steps. Please see our setup guide for more information.

We're always expanding on what can be done in the portal, but heres what is available today:

• Custom pet profile
• Pet maintenance notifications
• Lost and found features
• Link custom tags

Pet owners have access to an easy-to-use dashboard, allowing them to update their pet's details anytime, anywhere.

If someone scans the QR code on your pet tag, they are able to share an exact GPS location, which will show on the pet profile / dashbaord page. we are working on SMS soon location will be sent on whatsapp.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges.

We offer a full refund on all of our tags that are returned in their original condition. You can see our returns policy here.

For standard delivery, we offers free shipping.

Orders placed before 4pm on weekdays are scheduled for next-day delivery. Orders placed after this time or on weekends may experience a slight delay.

We are delighted to offer our reach to customers around the Pakistan.

Account & Subscripton

Below are some of are common questions about orders and subscriptions.

Please go to our login page. You can also create an account here.

You can reset your password. Simply head over to the login page, type in the email address you used to sign up, and we’ll send you an email to reset it.

Didn't find your answer?

Don't hesitate to contact us

Ways to get support

Read our FAQ's

The most common questions and answers above.

Email Us

support@pawtagpk.com